Our goal is 100% customer
satisfaction. Here's what some of our clients say:
After working in the construction trades
in Chicago for over 42 years, my standards were very high in design and
quality craftsmanship. Northwood Design enabled me to have both
plus a lot more. Tom Suriano and his workers were great to work
with from start to finish.
Thank you for building our dream home.
Jim & Val Rybarczyk
November 4, 2008
Enclosed is a check for work done at
Dollar Lake Cottage. The shower turned out very nice. GOOD
July 19, 2008
have now been in our home that you built for about one year. It is our
“Lake Dream Home”. The quality and functionality of the home is just
what we wanted. I still remember all the changes that I suggested. You
always responded quickly and would agree to the changes or enlighten me
on what would not work.
We live out-of-state
during the winter, so during the construction you kept us up-to-date
with pictures and phone calls. The house was completed on time and the
workmanship is outstanding.
I recommend Tom to
anyone desiring a Quality Home and a Quality Builder.
Len and Kathleen Laskowski
July 13, 2008
and I want to thank you for a job well done. We are so pleased
with the house you built for us in Three Lakes. It was a very
simple process even though it was done long distance. I must admit
going into the project we were concerned with you being in Wisconsin and
us being in Texas. But again, you made it simple and hassle free.
The funny part about the whole process was that you were more the
perfectionist than us.
Whenever an issue came up we found in most cases your
idea was perfect, Once more thank you for building our dream Lake
House. We know it was an unusual house for you, not the typical
lake house, but again you did a great job. In the future should a
new client of yours care to talk to us regarding our experience with
you, I will be happy to tell them how the project went.
October 15. 2007
promised, I'm finally getting around to writing a long overdue THANK YOU
for the outstanding log home you built for Sarah and me on Cranberry
Lake. Our new "Northwoods Escape" couldn't have turned out any
better! As you know, this was the 2nd log home you've built for us
and it speaks volumes about our previous experience and relationship
with you and your talented and dedicated "craftsman" that we never
even considered another builder.
After living in our previous log home for several
years, we had a "wish list" for our new home, and in collaboration in
the design process we were able to incorporate almost all of our ideas.
We are extremely pleased with the quality, appearance and livability of
our new home. The first home you built for us was awesome, this
one is even better. As before, anytime you want to show our home
to a prospective client, you are more that welcome to and we are more
than happy to provide any references for you and the Northwood Design
Jeff & Sarah Thomson
October 2, 2006
wife and I wanted to take this opportunity to thank you for the
beautiful home you built for us on Lighthouse Lodge Rd. You have made
our dream of a beautiful lake home come true.
Also we want to thank you
for making the project enjoyable. We had visions of it being very
difficult due to the distance we lived form the project and some
unfortunate experiences we had with previous contractors. We cannot say
enough about all the positives you brought to the project.
of all your professionalism was outstanding in working with a client.
experience in the building profession was noted from the moment we began
the building plans.
almost daily communication with us as to the progress of the project
plus your insight as to what you felt was needed to be added or changed
impressive was not only your professionalism and timeliness but the
professionalism and timeliness of your subcontractors. In having built
homes previously, working with subcontractors can be very challenging.
Your working relationship with the subcontractors and their
understanding of the quality you expect was very noticeable.
We have said many times that
we would highly recommend you to anyone who contacted us. Not only
would we but have already as in the last several weeks many of the
neighbors have come through the house and asked about who the builder
was as they have friends who are thinking about building or remodeling
and we without hesitation recommend you at every turn.
Larry & Doris Schauff
May 16, 2006
Sue and I want you to know how pleased we are with our new home on
Finger Lake. Of course, having purchased the home after
completion, we did not participate in the usual builder/customer design
and decor decisions. However, we could not be happier with the end
Friends and relatives who visit continue to comment
about the exceptional quality and attention to detail. Please do
not hesitate to use us for a reference if you so desire. Thanks
for a job very well done!
Sue & Mike Carswell
April 8, 2006
Happy New Year! Hope things are
going well with you and you're keeping busy.
Enclosed is our check in the amount of
$13,646.15. This represents payment in full for the construction
of our home. Don't spend it all in one place. We are very
pleased with the way things turned out. It was a true joy working
with and your staff (a great bunch of guys). The work performed
was perfection and anytime there was an issue, it was always handled to
our satisfaction. Keep up the great work in building quality
Just a reminder, there are still some
things left for you to finish when we get our act together and finish
what needs to be done in order for you to come back in.
Hopefully, this will all be over soon
and then we go out for a drink and maybe even pizza, OUR TREAT.
See you soon!
PS. Hi to Jeanne
Ron & Roxy Klotz
January 13, 2006
Re: Northwood Design
numerous custom home builders prior to hiring Tom Suriano and Northwood
Design. The project involved the complete restoration and remodeling of
a Circa 1930 Eagle River Chain of Lakes Estate Home.
Design undertook the project employing creativity, engineering expertise
and integrity. The project was completed on time and within budget.
Throughout the project Northwood Design was always looking out for our
interest. The work took place while we were in Florida. As a result,
Northwood Design seamlessly kept us apprised via frequent e mails and
digital photos. Each phase of the job required a creative and competent
approach to unique challenges and Tom Suriano and Northwood Design were
up to the task.
Since the completion
of this project, we have used Northwood Design to build several new
custom log homes. Each home was completed on schedule, within budget,
and to our complete satisfaction. Without a doubt, our experience with
Tom Suriano and Northwood Design continues to be the best custom home
building experience we have encountered.
Robert and Theresa
Both Gale and I
would like to take this moment and say "Thank you very much" for the
beautiful home that you have built for us in the Wisconsin
As you are aware, I have had a multitude of properties - both commercial
and residential - built for me in the past. Without question, this
experience with you and your company far outweighs any of the other
projects in a very positive manner.
We have often referred to the construction of this home
as "built like a battleship". By that we mean the solid feeling,
the warmth and the strength that the home projects, gives a sense of
true quality in design and workmanship. And of course, the finish
work also speaks of quality.
To conclude, it was reassuring to us both that whenever
we had a concern during construction, you always made us feel
comfortable in discussing it with you. If you ever would like a
reference, we would be happy to speak with any prospective clients in
the future. Any opportunity to boast about our new home would be a
Fran and Gale Bloemers
January 11, 2005
Mary and I
wanted to write and express our thanks for the quality job that you and
your crew completed on our cabin in Phelps. This project is one
that our family had waited 15 years to begin.
We could not have chosen a finer builder. You not
only shared our vision, but improved upon it. It is your design
that gives our log sided cabin it's Northwood's ambiance.
All aspects of the construction were completed
with great attention to detail, with precision cuts and top quality
materials. Our cabin has a unique shape with challenging roof
lines and several unique angles. We have been continually
impressed with the precision of the craftsmanship inside and out.
Speaking of inside, the log staircase is a work of art in wood.
As you know, after you and your crew completed the
shell, we've tackled much of the work ourselves. You have remained
a valued consultant to us on many aspects of the project. From
electrical work to insulation, vapor barriers, plumbing and heating - we
truly appreciate your responsiveness to the call we occasionally make
seeking your advice and opinions.
Thank you for being responsive to our questions
and desires, for being accountable for the quality of the work and for
being honest in all aspects of this business relationship. We
would be honored to provide a reference or to show the cabin to any
prospective clients who are considering Northwood Design.
Mark and Mary Hendrickson
October 25, 2004
We want to tell
you how pleased we are with our chalet log style home you built for us
on Finger Lake in
Eagle River. It was meant to be when we ran into
you that October day of 2002. From start to finish it was a
pleasure working with you and knowing you had control of building our
dream home. The quality of craftsmanship is excellent and the
attention to detail really shows. There are many different things
that impressed us along the way, but the one thing that stands out is
when the log siding arrived and it didn't meet your expectations and you
sent it back. I'm sure many builders would have said it's good
enough, but not you. And your crew was so friendly and always went
out of their way to please. I would recommend to anyone to make
sure they talk to the great team at Northwood Design before they talk to
anyone else. Thanks again for a job very well done!
Lon & Gaye Behm
November 11, 2003
would like to express my overall satisfaction with my new home. I
am no stranger to the building industry
and regularly deal with
contractors and tradesmen in Chicago. My dealings with you and
your company were among the best that I have ever experienced.
Your knowledge of architecture, design and carpentry are a major asset
to anyone building a new home. I found you to be insightful,
flexible and a pleasure to work with. You were always responsive
and most importantly, "reachable". Your cost were reasonable, fair
and extremely competitive when compared with bids I had received from
the larger companies in the area.
Each member of your crew appreciated the fact I was
building my dream home and undertook to complete the job in a first rate
manner. Your ability to finish the project on time (in fact before
our scheduled completion date) is certainly a unique experience when
building a new home. The finished product is better than I had
imagined. I have had many guest to my new house and each has
commented on the quality of the overall workmanship as well as the
finishing details such as the custom made door and window trim and the
uniformity of the stain and color throughout the house.
Many people that build a new home always seem to have
complaints with the builder and the overall process. I have none.
I would encourage anyone considering the construction of a new home to
engage your company and crew to build them their dream home.
Zack D. Wagman
September 2, 2002
Just wanted to
drop you a long overdue note to say how much we LOVE our house. As
you know, the home was started before we were in the picture and it
so reassuring to work with you on the completion of it. We've
built before and have found it to be rewarding but time consuming:
we were checking on it most every day. It was so rewarding
building with you because you are so easy to work with and we knew we
could trust you to do a wonderful job - and you did!!! We have had such
peace of mind with our little get-away up north because you have
delivered such a quality product and you have stood behind it!!
We are looking forward to working with you again and
will recommend you to everyone we know!!!
Greg & Jenni Vlack
July 24, 2002
Your call asking to show our log home to a prospective client reminded
me that we have to thank you
again for the outstanding home you built
for us. Our decision for a builder came to a choice between
Northwood Design and a "big name" log home builder. Without doubt,
we made the right choice. We are proud to "show off" our one-of-a-kind
cabin to friends and relatives - everyone has been "blown away" by how
great it turned out. Not only did you build a high quality, "pride
of craftsmanship" home, you made it easy to include all the ideas that
make our place unique. Best of all, you did it for significantly
less than the "big name".
Please feel free to use us as a reference or call if
you'd like any future showings.
April 11, 2002
I get ready to head up to Eagle River for the upcoming summer, I can not
help but think what a great experience it will be thanks to you.
The home you built me is simply my dream house.
Its beautiful, solid,
crafted with care and I'm proud to own it.
You were the only builder that I called way back when
that responded promptly, and I'm glad you did. It was a
pleasure to work with you. Especially as an out of town homebuyer,
you made the process as simple as possible. You treated the
project as if it was your home and it is obvious.
Once again, thanks for a great home and a great
upcoming summer. I hope the same for you and Northwood Design.
Owner/Director Camp Menominee
March 19, 2002